Unnofficial response from Greater Union re: allocated seating
December 20, 2005 12:28 am popcorn and choc topsI just had a comment left on my blog from an employee of Greater Union and here is what they had to say aboout allocated seating. ( i am yet to recieve an official response to my letter to Greater Union)
man, you ignorant people really tick me off.. i work at GU Hornsby and allocated seating, although kinda gay at first, is the best thing ever.. there’s no more waiting 4 hours in a queue for a blockbuster film, we can fill a cinema to nearly 100% capacity as opposed to the previous 75% and you can pick your own damn seat if you can be bothered to take a minute out of your internet-centred “life” for like a dollar extra and you can skip the queue when you pick up your tickets..
next time you go, go with an open mind, pretend you dont know any other way, pick your own seat and have a good time - its here to stay to please get used to it
Scott :
Date: December 20, 2005 @ 8:53 am
Wow, someone took his angry pills this morning!!! I wonder if the good people at greater union would like to see the “unnoficial” customer service emails that their staff are sending. There might be a few free movie tickets in that response for you!!!
howie :
Date: December 20, 2005 @ 9:52 am
free tickiets in allocated seating though????
Mr Projectionist :
Date: December 20, 2005 @ 5:53 pm
Welcome to allocated seating 101
The computer system we have now designates a number, 1 thru 10, for each seat in the cinema, 10 being the best. The computer will allocate the next best available seat which tends to be from the middle, spiralling out like a diamond where the front corners are last to be filled - obviously. The catch here, it seems, is that all our research shows that people liked sitting in the exact middle of the cinema for picture angle and surround sound, right? WRONG! Most people want to sit up the back because they are old, or in the corner to “get it on”, or down the front because their eyes aren’t as good as they once were. SO, here’s the loophole!
Pay attention.
1) Be nice
2) Have a valid reason as to why you have to sit where you want to (eg, bad eyes, hip, whatever)
3) Smile - because you’ve just picked your own seat
No employee will refuse a decent request of you base it on medical grounds because everyone is so scared of litigation these days, but remember, few staff have the ability to chance seat allocations so go to the guy in the white shirt or if you want to get me to do it, the best looking guy.. just joking
Finally, please forward your petition or letter onto me via my supplied e-mail address and i will personally see it goes to the right people. Chances are, it didn’t make it to the in-tray - it’s in the kitty litter tray.
Hope it helped..
Love,
your local Greater Union complex