iinuts!
March 23, 2010 general chit chat 1 CommentToday finally we have fast NDSL interwebs connection at home!
It has been a saga and a half getting it connected.
First step was applying on the iinet website.
I did this in early Feb on a quiet afternoon in the office.
Then after 24hrs or so I had not received any form of confirmation of my application, not even an email. So I called up.
Turned out their system had broken my application but saved all my info, so the friendly man on the phone said he would resubmit my info but would need to change the surname.
Fine by me.
I started getting emails telling of the progress, then one day a week or so later I was told a telstra tech guy was coming out to install a phone line to our house, the telstra man came and installed a phone line out our house and then went up to the exchange and did some geeky stuff.
Then about a week after the first telstra man i was told a second tech was coming out to do something or other, and sure enough a second tech arrived with his screwdrivers and ladies cologne. He fiddled around with the phone socket then went up to the exchange and returned again saying his work was done.
Then a progress email told me that iinet needed to send some stuff to the phone line to get rid of the dial tone and turn it into a naked dsl line.
then a week or so later another email and sms telling me my service was ready for use so they would post me out the modem and then i could be off and downloading.
So the modem arrived almost a week later and i plugged it in following all the steps listed.
nothing, not sync, no pretty blue lights.
I called again, and for the next 2 weeks phoned about every second day as there was all sorts of issues and things to try to get it to work. Then one person on the phone asked me to plug a phone into the line and see if there is a dial tone.
So I did and there was a dial tone, this is not what we wanted to hear because next came ‘we will need to send out a tech to the exchange to do some work, the next timeslot is in a weeks time’.
Then i got an email saying my original application, the one that didn’t work was still in progress and should be connected shortly. ARGGGG they where trying to install 2 connections on the one line. they rectified this problem by telling me there was a disconnection fee for one of the services, which luckily they then agreed to credit.
So we had to do more waiting.
that teach appointment was last thursday, while we where in Armidale so we thought we would come home to super fast internet.
We cam home to the same old sad story of no pretty lights on the modem.
So another 5,000 calls to iinet and the response came ‘we need to send a telstra tech to your house’. I told the man that there had already been 3 techs trying to connect my service was number 4 going to do the job?’
No.4 arrived at 12:30pm today, he was scheduled to arrive between 8am and 12noon.
Anyway he came and fiddled around, swore a bit under his breath and said there was some bad wiring in the socket, and a battery attached to the line outside. apparently one or all of the previous technicians had stuffed the instill. Then the tech man disappeared up to the exchange for a while before returning and telling me it should all be working now.
so he plugged in the modem and called iinet to make sure they where receiving the sync, they said yes.
he was the only tech that checked his work.
I overheard him on the phone outside and the person on the other end must have asked what the problem was.
He said bad wiring in the socket, a battery attached to the line outside and something else done wrong at the exchange, he then paraphrased it ‘pretty much a F&^$ up at every point possible’.
So thank you No.4 you are my hero.
So far i’ve seen this connection at 7.2Mbps not too bad.












